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Need the Police? Call 101 any time if it isn't 999

28 November 2013

101 is the new number to contact Police Scotland that replaces existing non emergency numbers. 

When should callers use 101?
Callers should use 101 to report less urgent crime or disorder, to contact the police with a general enquiry or to speak to a local officer.  For example; • if their car has been stolen; • if their property has been damaged; • where they suspect drug use or dealing; • if they want to report a minor traffic collision; • if they want to give the police information about crime in their area; or • simply if they’d like to speak to a local police officer.

What about more general nuisance?
The public should continue to call their local council for things like; • reporting graffiti; • abandoned vehicles; • dumping and fly tipping; or • vandalism.

Who will the caller get through to?
When the public calls 101 they will get through to their local police force.

How will it work?
101 will be available 24 hours a day, 7 days a week. When someone calls 101, the system will determine the caller’s location and connect them to the police force covering that area. They will hear a recorded message announcing which police force they are being connected to. If a caller is on a boundary between two or more forces, the recorded message will give them a choice of which force to be connected to. Police call handlers in your force control room will then answer the call and respond appropriately. The caller will not be put through to a large national call centre. If the incident is recognised as an emergency, the operator or police call handler will put them through to 999.

How much does a call cost? Calls from landlines and mobile networks cost 15 pence per call, no matter what time of day or the duration of the call. Can deaf, hard of hearing or speech impaired, use 101? People who are deaf, hard of hearing or speech impaired can textphone 18001 101. Also please note that existing non voice methods of contact in your area, such as SMS will still be retained for now, until a national replacement is identified. 

In an emergency the advice is to always call 999 - for example, when an immediate response is needed because a crime is happening, someone suspected of a crime is nearby, or someone is injured, being threatened or in danger.

Anti Bullying Week

18 November 2013

Today marks the start of National Anti-Bullying Week 2013, designed to raise awareness of anti-bullying initiatives among children, young people and adults across the UK and Ireland.

respectme, Scotland’s Anti-Bullying Service, takes the lead on Anti-Bullying Week in Scotland with a number of activities planned to mark the occasion and to showcase some of the great anti-bullying projects and initiatives taking place across Scotland.  

Visit respectme for more information and useful resources.