If you have a complaint regarding your local authority, a government agency or an individual - more information is available on this page regarding where you can turn to for help.
Information displayed here is drawn from a number of sources in the public domain. Links will lead you to various websites, resources and services offered by external organisations.
These are not maintained by WithScotland or under its control. Links to another website, or any reference to any product or service by name does not necessarily constitute or imply an endorsement or recommendation by WithScotland.
WithScotland supports professionals working in local areas by connecting policy, research and practice. We offer advice and support on child protection on an individual basis to professional staff and in agreement with local Child Protection Committees. WithScotland does not investigate requests from the public or professionals in relation to complaints - this should be taken through your local authority's complaints process and ultimately to the Ombudsman.
The Ombudsman is the final stage for complaints about councils, the National Health Service, Housing Associations, Colleges Universities, Prisons, most water and sewerage providers, the Scottish Government and its agencies and departments and most Scottish authorities. The Ombudsman will also look at complaints after you have gone through the initial council complaints procedure.
If you have already complained and are still not satisfied with the outcome of this, you can ask the Ombudsman to investigate your complaint again. There is a freephone number which allows you to speak with one of their complaints reviewers 0800 377 7330.
- Care Inspectorate
- Guide to whistleblowing for social workers and care staff
- Citizens Advice Scotland - NHS Complaints
- Scottish Social Services Council Complaints
- Dignity In Care - Whistleblowing for Employers
- Public Concern At Work
- Nursing and Midwifery Council
- NHS National Services Scotland